Bignold Family Hub
What is a Family Hub and why does it matter?
A Family Hub brings together support, guidance, and expertise in one welcoming place. In a primary school, this means families can access help early, easily, and in a familiar environment. The hub strengthens the partnership between home and school, ensuring children and families feel supported, listened to, and empowered to thrive both in and out of school.
The Bignold Family Hub is a central point of support for families, offering advice, signposting, and pastoral care, and helping us to respond quickly and compassionately when families need support.
Izzy Graham – Family Support Worker
Izzy will be based in our new Family Hub room and will be available on the playground or in the front reception area each morning and afternoon. Izzy can offer:
- Signposting to local services
- Attendance support
- General advice and support with concerns or worries
- Support with school uniform
- Foodbank support
Izzy is a friendly first point of contact and is here to help families access the right support at the right time. You can email Izzy directly on: familysupport@bignoldprimary.org.uk
Mrs Alex Wands – Pastoral Manager
Mrs Wands continues to lead our pastoral provision, working closely alongside Izzy in the Family Hub. She provides pastoral care for children, recognising that life can bring challenges which can affect a child’s wellbeing, learning, and happiness in school.
Mrs Wands works with children both:
- In a planned and structured way
- Reactively, when unexpected events or mental health concerns arise
Referrals to our pastoral support team may be made by Izzy, our SENDCo (Ms Baker), or your child’s class teacher, all with the aim of helping children thrive both in school and beyond.
Ms Kerry Baker – SENDCo
Ms Baker is our school SENDCo and leads support for children with Special Educational Needs and Disabilities. The SENDCo role involves coordinating support, working with staff and external professionals, and ensuring children receive the right help through a graduated and carefully monitored approach.
If you have any concerns about your child’s learning or a possible SEND need, the first point of contact is always your child’s class teacher. They will then work closely with Ms Baker to ensure the correct support is put in place through the appropriate channels.
We want to reassure all families that if you feel you need to access any of our support, please do not hesitate to get in touch. We will always direct you to the most suitable member of staff. All matters are dealt with confidentially, professionally, and discreetly.